Hospitality industry in New Zealand

The hospitality industry in New Zealand is a major industry operating around the country.^[1] It is one of the largest employment sectors in the country, contributing about 1.7% of GDP, equivalent to NZ$5 billion annually.^[2]

Businesses in the sector can be divided into four broad categories: Quick Service Restaurants; Takeaways; Pubs, Taverns and Bars; and Cafes and Restaurants. ^[3] More than half of the sector's workforce work in cafes and restaurants, and more than half of sales occur in the Auckland, Canterbury and Wellington regions.^[1]

The sector has a long-term shortage of workers, particularly skilled chefs and managers. Workers do not require formal qualifications, but require customer service skills and may require certificates to manage premises and sell alcohol.^[4][1] The shortage of workers has been made worse due to the COVID-19 pandemic.^[5]

History

In 2019, 39.1% of sales were in the Auckland region, 12.3% of sales were in the Canterbury region, and 10.6% of sales were in the Wellington region.^[1]

Between January 2020 and January 2021, the sector recorded double digit revenue declines across all categories due to the COVID-19 pandemic in New Zealand.^[6] Spending on businesses including cafes, restaurants, takeaway food, and bars was 95% lower in April 2020 than in April 2019.^[7]

In the late 2021 Auckland lockdown, the sector recorded a further 60% reduction in national activity.^[8]

Takeaways

Chains and franchises

• KFC New Zealand is a chain of 102 fried chicken outlets,^[9] established in 1971 in Royal Oak, Auckland.^[10][11]

• Pizza Hut New Zealand is a chain of at least 100 pizza shops,^[12] established in 1974 in New Lynn, Auckland^[10][13]

• Domino's Pizza is a franchise of 95 pizza stores,^[14] established in 2003.^[15]

• Krispy Kreme is a chain of 46 donut shops,^[16] launched in Manukau, Auckland in 2018.^[17]

• Pita Pit New Zealand is a franchise of 85 pita sandwich stores,^[18] established in Takapuna, Auckland in 2007.^[19]

• Hell Pizza is a franchise of 79 pizza shops, established in Kelburn, Wellington in 1996.^[20]

• Carl's Jr. New Zealand is a chain of 15 burger outlets,^[21] established in Takānini, Auckland in 2011.^[22]

• Taco Bell New Zealand is a chain of 10 Tex-Mex fast food outlets,^[23] established in LynnMall, Auckland in 2019.^[24]

• Donut King is a franchise of five donut shops established in 1981.^[25]

• Jesters Pies is a chain of 12 pie shops, established in 2002 in LynnMall in New Lynn, Auckland.^[26]

Cafes and Restaurants

Chains and franchises

• The Coffee Club is a franchise of 62 cafes, launched in 2005 in Queensgate Shopping Centre, Lower Hutt.^[27]

References