National Research Corporation

US healthcare consumer data mining company

Michael D. Hays (Chief Executive Officer and Director)
Kevin R. Karas (Chief Financial Officer, and Principal Accounting Officer)

(Dec 31, 2012)Revenue$ 92.59M (Dec31, 2013)^[1]

Number of employees

352 (Dec 31, 2013)Websitewww.nationalresearch.com

NRC Health is a company which provides healthcare products and subscription-based solutions in United States and Canada. ^[2] It was founded in 1981 and is currently based in Lincoln, Nebraska.

History

1981 - National Research Corporation was established.
1994 - Picker Institute was established and began to develop the Qualisys technology in the next year.
1998 - The company completed the acquisition of Healthcare Research Systems, Inc. for its patient experience surveys.
2001 - The company announced the purchase of Picker Institute's healthcare survey business, for new growth market.^[3]
2003 -The company completed the acquisition of Smaller World Communications in Canada.
2005 -The company completed the acquisition of Geriatric Health Systems LLC, indicating the beginning of the company’s Health Risk Assessments solutions.
2006 -The company completed the acquisition of TGI Group LLC to establish The Governance Institute.
2009 - The company completed the acquisition of My InnerView, famous for its long term care quality measurement and satisfaction surveys.
2010 - The company completed the acquisition of OCS HomeCare, famous for its home health and hospice clinical and outcomes analytics.^[4]
2014 - National Research Corporation completed the acquisition of Digital Assent, the first software company to publish star ratings from patient experience surveys.^[5]
2016 - National Research Corporation rebrands to NRC Health.^[6]
2020 - On Feb. 11th NRC Health suffered a cyber-attack which caused a company wide shutdown of operations.^[7]

Awards

NRC Health annually provides Consumer Choice Awards, AHCA/NCAL Nat’l Quality Award, and Excellence in Action.^[8]^[9]^[10]

2010 - NRC Health was recognized as CMS (Centers for Medicare & Medicaid Services) approved for HHCAHPS.
2012, 2013 – The company was named the largest patient satisfaction measurement firm in the U.S. by Modern Healthcare.^[4]

Products and services

Products and solutions provided by NRC Health follows the "Eight Dimensions of Patient-Centered Care" philosophy.

Under this strategy, the company provides:

Patient & Family Experience
Resident & Family Experience
Employee Engagement
Physician Engagement
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program
Market Insights
Healthcare Analytics
Clinical & Outcomes Analytics
Health Risk Assessments
Patient Outreach Programs
Integrated Solutions
The Institutes

CAHPS is a survey system, including HCAHPS, CGCAHPS, HHCAHPS, NHCAHPS, Pediatric HCAHPS, ICHCAHPS.

References

^ "Company Key Statistics".
^ "Company Business Summary".
^ "National Research Corporation Purchases Picker Institute's Healthcare Survey Business".
^ ^a ^b "Company Historical Timeline". National Research Corporation. Archived from the original on 2014-03-17.
^ "New Reputation Solution Enables Healthcare Organizations to Publish Physician Reviews Online". GlobeNewswire. National Research Corporation. Retrieved 14 June 2018.
^ "NRC Health rebrand: The why and how of human understanding". NRC Health. Retrieved 14 June 2018.
^ Farr, Christina (2020-02-20). "Cyberattack on NRC Health sparks privacy concerns about private patient records stored by US hospitals". CNBC. Retrieved 2020-02-21.
^ "Congratulations to the 2013 AHCA/NCAL National Quality Award winners". National Research Corporation. Archived from the original on 2014-03-17.
^ "Consumer Choice Awards".
^ "Interested in Excellence in Action winners of past years?". National Research Corporation. Archived from the original on 2014-03-17.